Shipping policy

At Label’M our aim is to ship our products in a quick, safe and inexpensive manner. We deliver to 100 countries worldwide, and to 500 destinations within India.

Processing Your Order

We try our best to ship goods to you as soon as possible. On an average, it takes us about 5 business days to ship goods out of our warehouses across India. However if the quantity ordered is more than 5 pieces per product per style, or if the item ordered is under production, it may take longer to process the order. In such cases, we shall keep you informed by email.

Delivery Methods, Service and Time

Customs and International Shipping

All of Label’M orders are shipped internationally from our warehouses across India to your provided shipping address via DTDC and outside India via ARAMEX. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. Most orders will not have to pay any additional fees. However, we cannot preplan or calculate when and how these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with Aramex, to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from Aramex for import duties and taxes, you will have to pay Aramex directly at the time of delivery.

Return and Exchange Policy

At Label’M, we take great care in inspecting and packing the product. However, if for any reason you are not entirely satisfied with your product, we'll be glad to rectify the problem or exchange the product.

Please see below for the terms and conditions of our exchange policies.

15-days Returns and Exchange policy:

If you are not satisfied with your product, you could return it to us within 15 days of placing the order for an exchange on the full Invoice value.We offer return shipping with the 15 days exchange Policy.
Please contact Label’M Customer Service through email customercare.labelmdesigners@gmail.com or call us at +91 8921907528 (Mon-Sat, 10am - 6pm). Our helpful and experienced team will help you deal with your return promptly.

The exchange and return policies are subject to terms & conditions as mentioned below:

• Once your returned item is received our team will review the returned item. Any items that show signs of wear or usage cannot be accepted for return/ exchanges.
• You will receive complimentary return shipping for all eligible products for return within the 15 Days

Exchange policy.

• Product should be accompanied with the Original/Copy of Invoice for all returns within the 15 Days period.
• Label’M reserves the right to change the exchange of the product based on the Quality Inspection.
• In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.
• For the 15 Days Exchange/Return policy, if the product is purchased at a discounted price under any promotion, then Label’M will only refund the discounted price as per the invoice.
• No exchange/return/cancellation request will be allowed after the 30 days from the order date.
• Once altered, the product is not eligible for returns/exchanges, including sleeve attachment.
• Alteration facility is available at all our stores inorder to accommodate size corrections.

In case of exchange of the product, you can return the product hassle-free into our address at:
Label’M, Kolaare Estate, Geethanjali Junction, N H Bypass, Cochin 682032, Ph – 0484 4011607 / 4030842